Privacy Policy

Last updated: 6 November 2026

Dr Roadworthy (ABN 73 112 841 247) provides mobile roadworthy inspections, safety certificates and mechanical servicing from our workshop at Unit 5, 20 Prospect Place, Park Ridge QLD 4125. This policy explains what personal information we collect, why, and how we look after it. We follow the Australian Privacy Principles.

What we collect

• Your name, phone number, email address and the address or suburb where you want the inspection or service.
• Your vehicle details, such as registration, make, model, VIN and odometer reading.
• Booking details, inspection results, certificates, job notes and photos of the vehicle taken for the inspection or repair.
• Invoices and payment records. Card payments go through our bank’s merchant facility and Square, which encrypt your card details. We never see or store your card number.
• What you tell us when you call, text, email, chat on our website or message us on social media.
• Reviews you leave for us.
• How you use our website, collected by cookies and similar tools (see below).

Why we collect it

• To book, carry out and invoice inspections, servicing and repairs.
• To issue safety certificates and keep the inspection records that Queensland law requires.
• To send booking confirmations, reminders and updates about your job.
• To answer your questions and handle complaints.
• To send you offers and service reminders, if you have agreed to receive them.
• To understand how people use our website and how well our advertising works.

Calls, chat and AI assistants

Calls to our phone line and messages in our website chat may be answered by an AI assistant that works for Dr Roadworthy. It can answer common questions and take booking details, and our team follows up. We do not record calls. The assistant keeps notes of what you need, such as your name, number and booking details, so our team can follow up. You can ask to speak with a person at any time. We check how any AI tool we use handles personal information before we use it.

Cookies, analytics and advertising

Our website uses:

• Google Analytics, to see which pages people visit and how they find us.
• Google Ads tags, to measure whether our ads lead to bookings and to show our ads to people who have visited our website.
• Meta Pixel, to measure our Facebook and Instagram advertising and to show our ads to people who have visited our website.
• Our website chat and booking forms, provided through our customer system, which store what you type into them.

These tools may record your device, browser, approximate location, the pages you visit and what you click. We do not send your name, phone number or email address to Google or Meta through these tags. You can block or delete cookies in your browser settings, opt out of Google Analytics with Google’s browser add-on, change your ad settings at adssettings.google.com, and manage your Facebook and Instagram ad preferences in your Meta account.

Marketing messages

We only send marketing emails and texts if you have agreed to them. Every message says who it is from and how to stop receiving them. If you unsubscribe or reply STOP, we stop straight away. Messages about a booking or job you have with us are not marketing and will still be sent.

Photos and reviews

We will ask you before we use any photo that shows your face or your number plate in our advertising or on social media. If you leave us a public review, it may appear on our website through a live feed from Google. We do not hide reviews based on the rating.

Who we share it with

We share personal information only as needed to do the work and run the business:

• with the systems we use to run the business: OptiSpace for bookings, messages and our website chat, and Mechanic Desk for workshop jobs and inspection records;
• with our bank’s merchant facility and Square, to take card payments;
• with the Department of Transport and Main Roads, and other authorities, where the law requires it;
• with professional advisers such as our accountant, under confidentiality.

We do not sell or trade personal information.

Information kept overseas

Some of the systems we use, including OptiSpace, Google and Meta, may store information on servers outside Australia, including in the United States. We choose established providers and take reasonable steps to make sure they protect your information.

How we keep it safe

We keep information in password-protected systems, limit access to the people who need it, and use multi-factor sign-in where it is available. We keep records for as long as the law requires, including inspection records, and then delete or de-identify them.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will reply within 30 days. There is no charge for asking.

Questions and complaints

If you have a question or a complaint about how we have handled your information, please contact us first:

• Email: info@drroadworthy.com.au
• Phone: 1800 037 792
• Post: Unit 5, 20 Prospect Place, Park Ridge QLD 4125

We will look into it and reply within 30 days. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated. Please also read our Terms and Conditions.